Policies & FAQs

Check In

After 3:00 PM

Check Out

Before 10:30 AM

We have very limited parking. Only 1 vehicle per room. Registered guests only.

We are unable to accommodate boats, RV’s, or trailers of any kind. Please inquire prior to your arrival for suggestions for such parking.

Bicycles are not allowed in the rooms or on the decks.

We do NOT have any handicap-accessible rooms available.

We do NOT have any cots, cribs, or rollaway beds available. 

Rates are based on double occupancy (up to 2 people per room).  Additional guests are $15 per person, per night, up to the capacity of the room.

Maximum occupancy of the Two Queen rooms is four (4) people, including children, toddlers, and babies.

Certain dates and weekends may require a two or three night minimum stay.

A valid credit card is required to reserve and rent a room, even if you pay in cash.  An advance deposit of the first night’s stay, per room, is required to confirm your reservation.  Your remaining balance must be paid in full at arrival.  You are responsible for the full amount of your reservation.  Sorry, no refunds or credit given for early departures.

We accept MasterCard, Visa, and Discover.

Debit Card Users: Please be aware that if you have given us your debit card for a deposit or payment, the charges will be immediately processed that day to your account. In the case of a refund, funds may not be released to your account for up to 5-7 days or at the discretion of your financial institution. Sister Bay Inn is not responsible for the loss of use of these funds or any possible overdraft charges.

Cancellation Policy

If a cancellation becomes necessary, the deposit will be refunded if notice is given (14) fourteen days before the arrival date, less a $20.00 service charge. If the cancellation is within 14 days of arrival date, a gift certificate, valid for one year, will be issued for the amount of the deposit, less the $20 office charge. Refunds are not given within 48 hours of arrival, or for early departures.

No Pets

We do not allow pets in any of our rooms or on the property. If your pet is traveling with you you will need to make other arrangements for their lodging. If there are signs that a pet is or was in your room there will be a cleaning fee of $300.

Smoking

For the comfort and safety of all our guests, our rooms and common areas (including seating on the patios and decking) are non-smoking. Smoking is only permitted in a designated area in our back parking lot on the left with seat and ashtrays provided. Thank you for your cooperation.

Lost & Found

Lost & Found items are held for 30 days. Please call us within that time if you’d like your item(s) returned. We ask you pay shipping costs plus a $15 service fee.

FAQ’s

• When is check-in and check-out?

Check-in is any time after 3:00 PM and Check-out is before 10:30 AM.

• Are you located on the water?

No, we are not on the water. Some rooms are able to see the bay. The closest access to the water is about half a mile, at the downtown Sister Bay public beach.

• How far are you from downtown Sister Bay? Is it walking distance?

We are about located right downtown! Several shops and restaurants are within easy walking distance from the Inn.

• What are your front desk hours?

Our front desk is open from 2:00 PM to 9:00 PM. There is also an after-hours phone number to reach us if needed.

• Do you allow pets?

No. We do not allow pets of any sort in any of our rooms or on the property. If your pet is traveling with you, you will need to make other arrangements for their lodging. If there are signs a pet is or was in your room, there will be a cleaning fee of $300.

• What is your cancellation policy?

If cancellation becomes necessary, your deposit will be refunded if notice is given at least fourteen (14) days before your reservation’s arrival date, less a $20 service charge. If your cancellation with within fourteen (14) days of your reservation’s arrival date, a gift certificate valid for one year will be issued for the amount of the deposit, less the $20 office charge. Refunds are NOT given for cancellations within 48 hours of your reservation’s arrival date, or for early departures.

Questions?

or call (920) 854-2813